Privacy Policy

At Rilam, we are committed to protecting your privacy and ensuring safe user experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Rilam Communities app. By using the app, you consent to the practices outlined in this policy.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Includes your name, contact details (email, phone number), and residential address when you register on the app.
Account Information: Username, password, and any preferences you set within the app.
Usage Data: Information about how you interact with the app, including features used, page views, and error logs.
Payment Information: Details related to your payments and billing for rent, utilities, or other services through the app.
Device Information: Data about the device you use to access the app, including your device type, operating system, and unique device identifiers.

How We Use Your Information

We use the information collected for the following purposes:

To comply with legal obligations and resolve disputes.
To send you notifications related to your account, community events, and important announcements.
To improve the app's functionality, user experience, and security.
To process your payments, manage your account, and provide customer support.
To provide you with access to app features and services, including news, notices, community updates, and bill notifications.

We will not share your personal information with third parties except in the following circumstances:

Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
Legal Compliance: We may disclose your information when required by law or in response to valid legal requests by public authorities.
Service Providers: We may share your information with trusted third-party service providers who help us operate the app (such as payment processors or customer support systems).

Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can review and update your personal information through the app.
Data Retention: We retain your information for as long as necessary to provide our services and fulfill legal obligations.
Opt-Out: You can opt out of certain communications, such as marketing messages, through the app's settings.
Request Deletion: You may request that we delete your personal information, subject to legal retention requirements.

International Data Transfers

If you are accessing the app from outside Saudi Arabia, please be aware that your information may be transferred to and processed in Saudi Arabia, where data protection laws may differ from those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes.